ITILv3 Gap Analysis & Implementation

Customer Key Problem Statements Remediations Customer Benefits
  • Financial Institution (chartered by SAMA)
  • Business wants a robust IT platform and Operations before launching new products & services
  • IT Dept. has good staff but ad-hoc processes; most time is spent in 'REACTIVE' mode
  • Standardize on world-class best practices & standards
  • Overall IT Assessment (network, security, tools, processes, people skills)
  • Multi-phase (36 month) roadmap for People, Process, Tools and New Service Platform
  • ITIL v3 Process Maps for IT Organization and ITIL Tools Implementation
  • Complete baseline of 'current-state' and urgent remedies in network, tools, availability, disaster recovery and people-skills
  • Incremental remediation plan in phases with Key Quality Indicators
  • High Quality, Consistent and Visible progress leading to higher confidence of Senior Mgmt.
  • Current State Problem Statement
  • Actual Improvements
  • Best Practices Design & Assessment of Current State
  • Technical Best Practices Design
  • Tools Used & Implementation Archictecture